FREQUENTLY ASKED QUESTIONS
The concept
1. What is un Jeu Sans Fin?
Un Jeu Sans Fin is an eco-responsible toy rental concept for children aged 0 to 8. You can enjoy toys for as long as you like, then return them or exchange them for other toys.
Several formulas are available:
Toys can be rented for short or long periods.
- Short-term rental: This is a rental of a few days to a few weeks (from 4 days to a maximum of 4 weeks), ideal for vacations, for example. When you go on vacation, you don’t always have room to take all the children’s toys (especially when you travel by plane, train or even car). The fear is that the children will get bored. Renting is the ideal solution, allowing them to discover new toys on the spot, for a vacation that’s enjoyable for everyone (children and parents). The toys are available to the children for the duration of their vacation, and are then collected, disinfected and cleaned to be used by other children on vacation.
- Long-term rental: for parents who want to use toys more responsibly. Instead of constantly buying new toys, cluttering up the home or wasting money, rental is the solution for pleasing children more often while doing something for the environment and your wallet.
Toys can be rented in bags of 5, 7 or 10, for short or long periods.
The price is similar for short- and long-term rentals. For example, the price is the same for a few days, 1 week, 2 weeks or 1 month rental. We wanted the process to be simple and transparent. The biggest expense for Un Jeu Sans Fin is the cost of round-trip delivery, which is included in the rental price. As delivery is the same for 1 week or 1 month, we opted for the same price, regardless of the rental duration. For you, it’s even simpler: you immediately know exactly how much you’ll be paying for your rental, with no surprises during the ordering process.
Finally, we also offer toy rentals for professionals (hoteliers, restaurateurs, pediatricians, day-care centers, etc.) who want to showcase toys in the children’s area of their establishment, without having to worry about a thing. We offer a turnkey concept, selecting the right toys for the right customers, while ensuring regular maintenance, cleaning and renewal of the toys. Please contact us at contact@unjeusansfin.com or +33 6 75 58 29 90 and 076 467 12 15 to find out more.
2. What is included in the price?
The price includes the rental of the toys for the defined period, as well as the following items:
- A Play&Go branded organic cotton bag, containing all the toys and transforming into a play mat – to be returned at the end of the rental period.
- Branded organic cotton bags or backpacks to protect each toy and facilitate transport – to be returned at the end of the rental period.
- Cleaning and disinfection of toys: between each rental, each toy is checked, cleaned and disinfected according to a strict protocol used in day-care centers (for more details, please refer to the question “How are toys washed and disinfected
- Breakage, wear and tear and loss of parts guarantee: caught up in their play, children may break, damage or lose a part of the toy. It can happen, and it’s completely normal. That’s why we take 100% responsibility for breakage, wear and tear and loss. The most important thing is to return the toy to us at the end of the rental period, even if it’s damaged, broken or missing a part, so that we can try to find a solution (repair it, find a replacement part, recycle it, etc.). If you can let us know when you return the toys, that’s even better, as it will save us time.
- Round-trip shipping (for more details, please refer to the question: “How are deliveries made?”).
3. What's in my order?
You will receive the following items:
- The rented toys – to be returned at the end of the rental period A Play&Go bag in organic cotton, containing all the toys and transforming into a play mat – to be returned at the end of the rental period
- Pouches or backpacks in the brand’s colors and in organic cotton, to protect each toy and facilitate transport – to be returned at the end of the rental period
- A list summarizing the toys and the parts contained in each toy: this is a sheet listing all the rented toys, as well as the parts making up each set. When you return the toys, this enables you to check that you have collected all the toys and all the parts contained in each toy
- An explanatory sheet summarizing the return process
4. In which geographical areas can I take advantage of the Un Jeu Sans Fin rental service?
Un Jeu Sans Fin is a local service available in the heart of the Lake Geneva region.
For families (individuals):
- Toy rental is offered in a specific area to guarantee quality service and local delivery by us.
- We operate in the canton of Geneva, part of the canton of Vaud and the French border area (Pays de Gex).
- See the full list of municipalities served: click here
For professionals:
- We operate in the canton of Geneva, the canton of Vaud and the Rhône-Alpes region.
- Please do not hesitate to contact us to find out if your establishment is eligible for our services.
5. What are the advantages of renting toys?
The benefits are many, for children and parents alike.
- For children: renting allows them to discover new toys on a more regular basis without ever getting bored, to always have toys adapted to their development and to learn how to take care of games that don’t belong to them.
- For parents: renting allows parents to consume better, more responsibly and more economically. It reduces the waste associated with regular toy purchases, clears up clutter in the home (or in suitcases when you’re going on vacation and would like to take all your children’s toys with you to keep them occupied), lets you try out new toys and keep only those you really like, and of course, allows you to please your children more often.
6. How is it an eco-responsible concept?
Toy rental is, by definition, an ecological concept, since it allows us to limit purchases and waste, in favor of a circular economy (we don’t produce more, we take advantage of what’s already been created). Renting also means you can try out new toys before buying them, and always have the right toy at the right time, for smarter shopping and less waste.
The toys offered by Un Jeu Sans Fin are also meticulously researched to ensure that over 80% of our products are ecological and/or sustainable. We make sure that most of our toys fit into at least one of the following categories:
- Toys made from eco-friendly materials such as wood, natural rubber, bioplastic, etc.
- Toys produced in France or Europe
- High-quality toys mainly from French or European brands renowned for their expertise and quality, ensuring a long product life.
- No electronic toys
The packaging is also designed to be in line with this responsible approach. The Play&Go bag containing the toys, as well as the individual pouches and bags, are made from organic cotton, and protect the toys during transport so that they last over time.
7. How does The Endless Game save me money?
A bag of 7 toys, for example, has a total average value of €388. Now let’s imagine that the children play with these toys for 2 months. A 2-month rental costs €138 (€69/month). That’s a saving of €250, bearing in mind that children tend to abandon their toys very quickly. What’s more, in the event of breakage or loss of small parts of the toy, we’ll take it back free of charge, which is not the case with shops.
TOYS
8. How are rental toys selected?
Selecting the toys we make available to you is a carefully orchestrated process, where fun, learning, durability and aesthetics are key elements.
Play: We firmly believe that play is one of the most important activities in children’s development. That’s why we choose toys that encourage imagination, creativity and the joy of play. Each toy we offer has been selected to provide an enriching play experience, allowing children to have fun while they learn.
The educational aspect: We understand the importance of learning through play. That’s why we select toys that stimulate critical thinking, problem solving and skill development. Our toys are chosen to help children acquire new knowledge in a fun and interactive way.
Commitment to the environment: Whenever possible, we give priority to environmentally-friendly toys, ensuring that they fall into at least one of the following categories:
- Toys made from eco-friendly materials such as wood, natural rubber, bioplastic, etc.
- Toys produced in France or Europe
- High-quality toys from mainly French or European brands renowned for their expertise and quality, ensuring a very long product life.
- No electronic toys
Beautiful design: We understand that toys are often everywhere in the home. That’s why we take their aesthetics into account. Our toys are not only fun and educational, they’re also pretty, to the delight of parents.
The catalogue you are currently browsing is at an early stage of development. It has been intentionally restricted to allow for collaborative growth with our customers and partners. With this in mind, we ask our customers and partners at each rental to assess their satisfaction, as well as their wishes and needs in terms of products. We then adjust our stock based on this feedback to offer products that best match reality and needs.
9. What is a Toy plus?
A Jouet Plus is a toy that is larger and more expensive than the average toy. For delivery reasons, it is limited to 1 for bags of 5 or 7 toys, and to 2 for bags of 10 toys. This means that the 5 or 7 toy formulas can contain no more than one Plus Toy, and the 10 toy formula can contain no more than 2 Plus Toys. If, by mistake, you indicate more than one Plus Toy for 5- and 7-toy bags, and more than 2 Plus Toys for 10-toy bags, the order cannot be processed. The error message “Attention, your order cannot contain more than one Plus Toy” or “Attention, your order cannot contain more than 2 Plus Toys” will appear on the screen. You will then have to rectify the choice of toys in order to finalize the order.
10. In certain situations, Un Jeu Sans Fin selects toys for the customer. How does this happen?
In which cases?
- For rentals of one month or more, you have the choice of selecting the toys you want yourself, or if you don’t have the time, don’t feel like it, or if you like surprises, Un Jeu Sans Fin can also select the toys for you, according to the age and tastes of your children.
- For rentals of less than a month, our team will select the toys based on the same criteria.
How does it work?
We will ask you to fill in a quick questionnaire with the information below to help us select the best toys for your children (only the first 2 fields are compulsory):
- Number of children
- First names and ages of children
- Areas of interest (building sets, books, vehicles, animals, etc.)
- More information (if you’d like to tell us a little more about your children’s tastes and preferences)
Un Jeu Sans Fin will do its utmost to find toys that match your children’s tastes and preferences, subject to available stocks. The selection of toys will then be sent to you by email and if you have any comments or require any modifications, we can adjust the selection together.
11. Why don't some toys have a box or why do some parts seem to be missing?
Packing boxes around toys aren’t necessarily useful, they take up space and are often fragile. Instead, we offer pretty organic cotton bags that protect the toys even better and make them easier to transport.
To limit the loss of elements, we may remove some small parts that are not essential to the game or that are in several copies in the game. This ensures that we always have a reserve in case of loss.
THE LITTLE EXTRAS
12. What happens if my child breaks or damages one of the toys, loses an item or the whole set?
- Breakage, wear and tear, loss of game components: when children are engrossed in their game, they may break, damage or lose a component. This can happen and is completely normal. That is why we cover 100% of the cost of breakage, wear and tear or loss of components. The most important thing is to return the toys to us at the end of the hire period, even if they are damaged, broken or missing a piece, so that we can try to find a solution (e.g. repair it, find a replacement or substitute part, donate it, recycle it, etc.). Please do not hesitate to notify us, as this will save us time. And if one day (even much later), you find the missing part, for example, please do not hesitate to let us know.
- Loss of the toy or failure to return it: if the toy is lost or not returned to us, we will be obliged to charge for the toy at a preferential rate, which is the rate indicated on each product’s information sheet.
13. How are toys washed and disinfected?
Cleaning and disinfecting toys between each rental is essential to guarantee perfect product hygiene. On each rental return, toys are checked, cleaned and disinfected according to a strict protocol used in crèches. Fabric toys and bags are machine-washed with ecological detergent, and the rest of the toys are cleaned with white vinegar and disinfectant.
14. Is it possible to buy a toy that my child loves and can't live without?
It may happen that a child falls in love with one of the toys and does not want to part with it. In this case, you can of course decide to keep it by purchasing it at the preferential rate, which is the ‘favourite’ rate indicated on each product’s information sheet.
At the end of the rental period, you can go to www.unjeusansfin.com, click on ‘My Account’ and then ‘End of Rental’. There you will find a section called ‘Buy a Toy’. Here you will find a list of the toys you have rented, as well as the purchase price for each toy. You can tell us which toy or toys you wish to keep, and we will then email you an invoice for the purchase, along with a link to make the payment.
You can then return the other toys to us and keep the one you have purchased.
If you wish to keep all the toys, this is entirely possible and you can follow the same steps. However, you will still need to return the Play&Go bag and the individual pouches/bags that protect the toys.15. How do I give a gift card and how does it work?
To offer a gift card, nothing could be simpler: just click on “gift card”, which appears on the banner at the top of the page. Then choose the amount you wish to spend. Once you’ve placed your order, you’ll receive an email containing the gift card code (you can also choose to send the email directly to the family you’re giving the gift to).
The family can then go to www.unjeusansfin.fr, choose the “bag of 5 toys for 54€” option and freely select 5 toys from our selection. Once on the “basket” page, they can enter the code received by email in the “Do you have a gift card? ” section.
The toys will then be shipped.
If you offer several months’ rental, the family can decide each month whether to exchange the toys for new ones or keep them a little longer.
Once the gift card has been used up, the family can continue the toy rental service with Un Jeu Sans Fin, at their own expense, by selecting the option of their choice.For the gift card, we recommend a bag of 5 toys. However, if the family wishes to choose a package other than “5 toys for €54”, this is entirely possible.
- If the formula finally chosen is more expensive than the amount of the gift card, the family will only have to pay the difference between the amount of the gift card and the amount of the formula selected. Before validating the basket, the gift card number must be entered, and on the order summary page, the payment details must also be entered.
- If the family decides not to spend the full amount of the gift card, it cannot be reimbursed. The amount will remain on the customer’s account, waiting to be used.
PAYMENT
16. How is payment made?
Payment is made online at www.unjeusansfin.com, by credit card via the secure Stripe platform or via Paypal.
Rentals of one month or more work like a subscription. You are debited when the order is validated, then automatically every month on the anniversary date of the order. Of course, if you wish to stop the rental, you can do so simply by going to www.unjeusansfin.com, “My account” page, “End of rental” / “Rental of one month or more” tab and following the steps indicated in the “Stop my rental” option. The direct debit will then stop.
For rentals of less than one month, you will only be debited once, when the order is validated.
No deposit is required and the offer is non-binding.
Promotional codes are sometimes issued and should be indicated in the basket, before confirming the order, in the “Apply promotional code” space.17. Am I committed once I start a rental?
No, our offer is non-binding. If you decide to rent toys for a month, for example, at the end of the month you can decide whether you want to continue renting for another month, or whether you want to stop.
18. Do I have to pay a deposit for the rental?
No, no deposit will be required. As mentioned in more detail in the section “What happens if my child breaks or damages one of the toys, loses an item or loses the whole set?”, if a toy is not returned to us, we will charge the toy at a preferential rate, which is the rate indicated on the product sheet.
DELIVERY
19. How are deliveries made?
All our deliveries are handled directly by Un Jeu Sans Fin to ensure quality service and personalised tracking.
- Areas served: We deliver to the canton of Geneva, part of the canton of Vaud, and the French border area (Pays de Gex).
- For a complete list of municipalities covered, click here.
- How deliveries work: Toys are delivered and returned to your home, workplace or place of stay, depending on your needs. We agree on a delivery date together, taking into account your constraints and our delivery schedule. Deliveries are made Monday to Thursday from 9:00 a.m. to 6:00 p.m. and Friday from 9:00 a.m. to 3:00 p.m.
- We always do our best to accommodate your availability, but depending on the delivery schedule, it may not always be possible to adjust the times. Thank you for your understanding.
Deliveries and returns are included in all our packages. You don’t have to worry about a thing, we take care of everything.
20. What happens at the end of my rental?
At the end of your rental, you have several options. Here are the details of the options and the steps to follow:
Rental of one month or more
Continue my rental as is
You want to keep the same toys for another month. In this case, you don’t have to do anything. You will automatically be charged for an extra month’s rental and you can keep the toys.
Stop my rental
You wish to stop your rental. Click on this link to find the details of your current order and stop it (by clicking on the “View” button and then “Stop my rental” which will appear on the next page). Then simply return the toys to us.
Continue my rental but change formulas or toys
You’d like to continue your rental but would like to change formulas or toys. The first step is to stop your current rental and start a new one. You can then return the current toys to us, and you’ll receive your new toy order as soon as possible.
Step 1: Click on this link to find the details of your current order and stop it (by clicking on the “View” button then “Stop my rental” which will appear on the next page).
Step 2: Choose a new formula by clicking on this link.
Buy one or more toys
If your child has fallen in love with one or more toys and would like to keep it/them, this is entirely possible. Click on the “Buy a toy” tab on the My Account page and fill in the form to tell us which toys you’d like to buy. We’ll then send you an invoice, and you can return the remaining toys to us.
Rental of less than one month
Return toys
Your rental period is coming to an end. You must return the toys to us at the end of your rental period.
Buy one or more toys
If your child has fallen in love with one or more toys and would like to keep it/them, this is entirely possible. Click on the “Buy a toy” tab on the My Account page and fill in the form to tell us which toys you’d like to buy. We’ll then send you an invoice, and you can return the remaining toys to us.
21. How are toys returned?
Toys are returned directly to Un Jeu Sans Fin, without any postal delivery.
At the end of your rental period, simply gather all the toys, pouches and bags provided and keep them ready for collection day.
We will arrange a collection date together, based on your availability and our delivery schedule.
Pick-ups take place Monday to Thursday from 9am to 5pm, and Friday from 9am to 3pm.
We always do our best to accommodate your schedule, while taking into account our logistics organisation.
And as always, returns are included in your package: you don’t have to prepare anything, we take care of everything!22. Can I return toys before the end of my rental period?
Yes, if necessary, you can return the toys before the end of the rental period, but the price you paid will remain the same.
23. What exactly do I have to return at the end of my rental period?
At the end of your rental period, the following items must be returned:
The rented toys
The Play&Go organic cotton bag containing all the toys, which doubles as a play mat.
Branded organic cotton bags or backpacks to protect each toy and facilitate transportation24. How can I be sure that the games I return at the end of the rental period are complete?
Along with your toys, we enclose a slip of paper listing all the toys you’ve rented, together with a list of the parts that make up the set. When you return the toys, this enables you to check that you’ve collected all the toys, and all the parts contained in each toy.